Free Shipping & Returns

Free Shipping


We offer free curbside freight shipping on everything we sell to the continental US. On certain products we offer a more comprehensive service to help deliver your item where it will need to go (backyard, inside your home), and faster methods of shipping at an additional cost. Please contact us for any questions.
Most items are made to order and will take time to prepare before shipping. Shipping takes 2-8 days for most items. 

 

 

Please keep in mind the products bigger than 84" requires a fork lift (procured by the customer) to be unloaded from the truck.


Returns

 

Returns: 

To qualify for a return please note the following:

  • Product must be clean, unused and in its original packaging.
  • Return shipping costs are the responsibility of the buyer.
  • ​Returns must be requested within the next 48 hrs from delivery.
  • Refunds will only be issued to the original credit card used when placing the order.
  • There is a 25% restocking fee.

    There are no returns on:

    • Custom products.
    • Used products.
    • Products without original packaging.

    You must have a Return Authorization Number (RAN) to qualify for a return: 
    Please email us at management@exquisiteoutdoor.com to obtain a RAN and a return address. Returns may not be sent to our corporate address.

    If packages are refused at the point of delivery, the buyer will be responsible for any return shipping charges and restocking fee when applicable*



    Return Shipping


    Please contact us at management@exquisiteoutdoor.com before shipping your item back to us.

    Unfortunately you will be responsible for paying for your own shipping costs when returning your item, unless the item received was defective or damaged and we were notified within the 48 hour period mentioned in the previous paragraph. If you receive a refund, the cost of return shipping will be deducted from your refund.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary. In most cases if the item shipped via freight we will schedule the return. If we ask you to ship the item back to us we recommend using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



    Sales Tax

    We don't charge sales tax in most states so the price you see is the price you pay!